Dark Planet Tees Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

 

1. What materials are your T-shirts made from?

Our T-shirts are made from high-quality, 100% cotton or a cotton-polyester blend, ensuring comfort and durability.

2. What sizes are available?

We offer a wide range of sizes from S to 3XL to accommodate all our customers.

3. How should I care for my T-shirt?

For best results, machine wash cold with like colors, tumble dry low, and avoid using bleach. Do not iron the design directly.

4. Can I customize a design or request a specific print?

Currently, we do not offer custom design services, but we have a wide variety of unique designs to choose from.

5. What is your return policy?

We accept returns within 30 days of purchase for unworn and unwashed items. Please contact our customer service team for return instructions.

6. How long will it take to receive my order?

Standard shipping typically takes 5-7 business days within the continental US. 

7. Do you offer international shipping?

No, Currently we do not offer international shipping at this time.

8. What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods.

9. Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email to monitor your delivery status.

10. What should I do if I receive a defective item?

If you receive a defective item, please contact our customer service team with in 14 days upon receiving your item with a photo of the defect. If it is determined that this was caused by Dark Planet Tees we will offer a full refund or replacement free of charge. Please refer to our Return Policy for more details.

11. How can I contact customer service?

You can reach our customer service team via email at info@darkplanettees.com 

12. Do you offer gift cards?

Yes, we offer digital gift cards that can be purchased on our website and emailed directly to the recipient.

13. Where are your products made?

Our T-shirts are designed and printed in the USA with materials sourced from trusted suppliers.

14. Can I change or cancel my order after it has been placed?

If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request before the order is processed and shipped.

15. Do you offer bulk discounts?

Yes, we offer bulk discounts for large orders. Please contact our sales team for more information on bulk pricing and customization options.